Terms of Service

Red Arrow Live Last updated: 22 September 2026

These terms cover bookings made through redarrowlive.com. Booking a date means you agree to them. If something here doesn't work for your event, call us — most of it is negotiable before you book, and none of it after.

1. What we do

Red Arrow Live provides live sound reinforcement and front and back lighting in Wisconsin. On the Full Band and Full Production packages we supply the PA, floor monitors, lighting, and the engineer. Mix Only is the engineer on your PA and your console — we bring no rig and no monitors. We do not supply a stage. We are not a venue, a promoter, or a talent agency.

2. Booking and confirmation

No deposit is required for most bookings. You book the date, we confirm it, and you pay for the show around the event itself. See section 5.

We hold a 24-hour review window. Booking online puts your date on hold and sends you a confirmation of that hold — it is not a confirmed booking yet. Dan reads every one himself. If we can't deliver what your event actually needs — the venue is bigger than the package, the power isn't there, the load-in is impossible — we will tell you within 24 hours at no charge to you, and refund anything you have paid. No fee, no argument. Once we confirm, you will have that in writing and the date is firm. That window protects both of us: you don't get a rig that's wrong for the room, and we don't commit to a show we can't crew.

After 24 hours the booking is firm and the cancellation terms in section 6 apply. Holding your date has real value to us — we turn down other work for it — which is why those terms exist even though we don't ask for money up front.

Some events can't be booked online. Anything larger than our biggest package, further than 100 miles, sooner than 14 days out, spanning multiple days, or requiring a second stage, recording, or video will route to a quote request instead — as will any booking where the power available is unknown, or where Full Production is requested at a venue with only 20A circuits. That isn't a rejection — it's an event that needs a conversation.

3. What's included, and what isn't

Every package is a four-hour show and includes load-in, setup, and teardown at no additional charge. The four hours are performance time — the window in which sound is being reinforced — not the total time we are on site.

Each package lists its channel count, gear, and crew. Unless your confirmation says otherwise, a booking does not include:

• Power — see section 7. You or the venue supply it, and the requirement differs by package.
• Staging, risers, or scaffolding
• Backline — amplifiers, drums, keyboards, instruments
• Generators or distribution beyond the circuits described in section 7
• Recording or streaming
• A second engineer

If you need any of it, ask before the event. We'd rather quote it than improvise it on a loading dock.

Overtime. The first 20 minutes past the four-hour window are included at no charge. Beyond that, the overtime rate for your package applies, per hour or part thereof, counted from the end of the grace period — 40 minutes past the grace period is billed as one hour. Overtime is added to your invoice after the show, not charged on the night. We may waive it at our discretion on the night, but it is not something to be negotiated at the end of the show.

4. Travel

Travel within 20 miles of Green Bay is included. Beyond that, a travel fee is added at booking based on the venue's ZIP code and shown before you pay. Events more than 100 miles out are quoted individually, because they usually involve an overnight.

5. Payment

No deposit is normally required. You can book a date without paying anything up front, and nothing is charged when you book — we do not ask for a card or any other payment method to hold your date.

We may ask for a deposit of 50% of the booked total for larger events, first-time clients, dates we're turning other work down for, or bookings made far in advance. If we do, we'll tell you when you book, and the date isn't held until that deposit clears.

• The full balance is due on the day of the event, at or before the end of the show, unless your confirmation says otherwise. Established and corporate clients can be invoiced on 14-day terms by arrangement.
• You can pay by bank transfer, card, or cash/check. The invoice takes card and bank transfer directly; cash or a check is settled with us.
• The posted price is the card price. Paying by bank transfer, cash or check takes 3% off it on Full Band and Full Production. It is shown as a discount line on your invoice, which is raised at the card price — so pay whichever total matches how you are settling it. The discount does not apply to Mix Only, and it never applies to the travel fee.
• Bank transfers can fail after the fact. A payment by bank transfer counts as made once the transfer settles.
• Late balances accrue 1.5% per month after 30 days.

Early load-in. Some events want the band set up and sound checked hours before anyone hears a note — a wedding where the ceremony comes first is the usual one. We are happy to do it, and we will be ready when you asked us to be ready. Sitting there afterwards is a $50 per hour wait fee, charged per hour or part thereof and counted from one hour after the time you asked us to be ready — so being finished half an hour early costs nothing, and a rig that is quiet and ready at 2:00 for a 7:00 first dance is four hours. It is worked out from the two times you give us when you book, shown to you before you book, and added to the invoice after the show. It applies to every package, Mix Only included.

Waiting on the night. The figure above is what we quote before the show, from the two times you give us when you book. If the night runs differently — the ceremony runs long, the room isn't ready when we were told it would be, an act ahead of us overruns — we record what actually happened and price it on the same $50-per-hour basis, with the same one hour of grace, added to the invoice after the show and never charged on the night.

You are never billed twice for the same waiting. The quoted figure and the recorded one are two readings of the same thing, so you pay whichever is larger, never both: if the night ran longer than quoted you pay only the difference, and if it ran shorter the quoted figure stands unless we agree otherwise.

6. Cancellation

By you:

Inside 30 days we have almost certainly turned down other work for your date and can't replace it, which is what that last row reflects. If we can rebook the date, we'll waive the fee — tell us as early as you can and we'll try.

If you cancel inside 30 days and haven't paid anything yet, we will invoice you for the 50%, due on the original event date.

By us: if we cancel for any reason other than your breach of these terms, you get a full refund of everything paid, and we will make a genuine effort to find you a comparable replacement provider. We do not owe you consequential damages.

7. What we need from you

To deliver the service, you or the venue must provide:

• Access at the agreed load-in time. If the room isn't ready for us when we were told it would be, that is waiting, and it is charged exactly as §5 sets out: $50 per hour, per hour or part thereof, after one hour of grace, added to the invoice after the show and never charged on the night.
• Power, to specification. What we need depends on the package you booked: | Package | Minimum power you or the venue must supply | |---|---| | Mix Only | Whatever your own PA and console require. We bring no load. | | Full Band (PA + front light) | Four dedicated 20A / 120V circuits, or better. | | Full Production (front and back light) | One 240V / 50A circuit at a 4-prong 50A receptacle, or a generator of equivalent capacity. Four 20A circuits are not sufficient for this package. | Power must be clean, grounded, and available at the stage. "Dedicated" means the circuit feeds nothing else — an outlet sharing a breaker with kitchen equipment, coolers, HVAC, or the bar is not one of the four. If you are supplying a generator, it must be correctly sized, grounded, and stable under load; tell us at booking so we can confirm it is adequate before the day. If the power isn't there, isn't dedicated, or isn't safe, we cannot perform, and section 6 treats it as a late cancellation by you — so confirm it with the venue before you book, not on the day.
• A safe, weather-protected place for the equipment. We will not set up gear in rain, standing water, or unsafe wind. This is not negotiable — it's an electrical safety matter.
• A way to get the rig into the room. On Full Band and Full Production we ask you four questions when you book, and we ask them because each one has gone wrong on somebody's gig: | What we need | Why | |---|---| | Power within 50 feet of where the band will be | Past that is a longer run than we carry as standard. A service on the far side of the building is the same as no service unless somebody brings the distro. | | A flat area a truck — or truck and trailer — can reach, close to the stage | The rig comes out of a truck. "There's parking" and "you can get the truck to the door" are different sentences. | | Flat, a ramp, or steps getting in | Cases roll. Steps mean carrying, which takes longer and usually takes another pair of hands. | | Doors at least 30 inches wide on the way in | 32 is comfortable. Under 30, some of the rig physically does not go through. | A "no" or a "not sure" on any of these does not lose you the date — it routes the booking to a quote request so we can talk it through, the same way an unknown power situation does. What it must not do is turn up as a surprise on the day. None of this is asked on Mix Only, where the PA is already in the room and we bring nothing through the door.
• Parking and load-in access for a vehicle and trailer.
• Accurate information. If the input list, audience size, or venue details differ materially from what you booked, we'll do what we can, but we're not responsible for a result the booked package can't deliver.

8. Our equipment

All equipment remains our property. You are responsible for damage to it caused by you, your performers, or your guests — including drinks on consoles, damage during your own load-in, and theft from an area you controlled.

Only Red Arrow Live personnel operate our equipment unless we agree otherwise in writing.

9. Weather and things outside anyone's control

Neither party is liable for failure to perform due to events beyond reasonable control: severe weather, power failure, venue closure, illness, accident, road closure, or government order.

If we can't perform for one of these reasons, you receive a full refund of everything paid. If you cancel for one of these reasons, we will make a reasonable effort to reschedule or refund, but our costs already incurred — travel, subcontracted crew, rented gear — may be retained.

Outdoor events are subject to our judgment about safety. We will not operate electrical equipment in conditions we consider unsafe, and that judgment is ours to make on site.

10. Recordings and photos

You may record your own event. We may take photos or short video of our rig and the room for our own portfolio and social media, and we'll avoid making individual guests the subject. Tell us before the event if you'd rather we didn't and we'll respect it.

11. Limitation of liability

Except for injury or property damage we cause through negligence, our total liability for any booking is limited to the amount you paid us for that booking. We are not liable for lost profits, lost ticket sales, lost sponsorship, or other indirect losses.

12. Governing law

These terms are governed by the laws of the State of Wisconsin. Any dispute will be brought in the state or federal courts serving Brown County, Wisconsin.

13. Changes

We may update these terms. The version in force for your booking is the one published when you booked, and we'll keep a copy on request.

14. Contact

Red Arrow Live Green Bay, Wisconsin dfulton@redarrowlive.com